I upgraded my meagre 512Kbps broadband link to 4Mbps and it took TM's technician and service centre a few tries before succeeding. The technician said that since I lived in an old part of PJ, it didn't matter that the exchange which my house is connected to is nearby, the problem is that the cables are old. Some customers near my area cannot upgrade to 4Mbps... So, I was very lucky that I even got 3.5Mbps!
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